Shipping Policy

Thank you for shopping with FidelPaws. We are committed to providing a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver your orders within the United States.

Order Processing Time

All orders are carefully prepared and processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Please note that during high-volume periods, holidays, or promotional events, processing times may take slightly longer than usual.

Shipping Availability

We currently ship orders within the United States.

If you are located outside the United States and would like to place an order, please contact our customer support team before purchasing to confirm shipping availability.

Estimated Delivery Time

Standard Shipping: 7–12 business days

Delivery times may vary depending on your location, shipping carrier, weather conditions, and other factors outside of our control.

Please keep in mind:

• Delivery estimates are not guaranteed arrival dates.
• Unexpected delays caused by carriers, weather, holidays, or high order volumes may occur.
• Tracking information will provide the most up-to-date delivery status.

Shipping Costs

Standard Shipping is $4.99 anywhere in the USA.

From time to time, we may offer free shipping promotions or special delivery offers, which will be clearly communicated on our website.

Order Tracking

After your order has shipped, you will receive a shipping confirmation email with your tracking number.

You can use the tracking information to monitor your package’s progress until delivery.

If tracking information has not been received within 5 business days after your order confirmation, please contact our support team for assistance.

Incorrect Shipping Information

Please carefully review your shipping details before completing your purchase.

We are not responsible for delays, lost packages, or delivery issues caused by:

• Incorrect or incomplete shipping addresses
• Missing apartment numbers or unit details
• Incorrect contact information provided during checkout

If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to assist before your order is shipped.

Lost or Delayed Packages

If your package is delayed beyond the estimated delivery timeframe:

1. Check your tracking information for the latest updates.
2. Contact the shipping carrier for additional details.
3. Reach out to our customer support team if you need further assistance.

We will work with you and the carrier to help resolve shipping-related issues whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos of the damaged package
• Photos showing the condition of the product

Our team will review the information and provide an appropriate solution.

Split Shipments

In some situations, your order may arrive in multiple packages due to product availability, warehouse locations, or fulfillment processes.

If your order is shipped separately, you will receive individual tracking information for each shipment.

Contact Information

If you have any questions about your order or shipping status, please contact our customer support team through our Contact page.

We aim to respond to all customer inquiries within 24–48 business hours.

Our Commitment

At FidelPaws, customer satisfaction is our priority. We continuously work to provide dependable shipping services, clear communication, and a positive shopping experience from checkout to delivery.

Thank you for choosing us.