Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

No, we do not ship internationally. We currently only ship within United States.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

How long does shipping take?

Accepted Answer

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Question 6

What does shipping cost?

Accepted Answer

Standard shipping is $4.99 anywhere in the USA. From time to time, we may offer free shipping promotions or special delivery offers, which will be clearly communicated on our website.

Question 7

Do you ship internationally?

Accepted Answer

We currently ship orders within the United States. If you are located outside the United States and would like to place an order, please contact our customer support team at support@fidelpaws.com before purchasing to confirm shipping availability.

Question 8

What is your return policy?

Accepted Answer

Please check our return, refund and exchange policy on our policy page.

Question 9

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 10

Can I cancel or change my order?

Accepted Answer

If you need to cancel or modify your order, please contact us as soon as possible at edwardstephens955@gmail.com. Orders that have already been processed may not be eligible for changes.

Question 11

What should I do if my package is delayed or damaged?

Accepted Answer

If your package is delayed beyond the estimated delivery timeframe, first check your tracking information for updates, then contact the shipping carrier. If you need further help, reach out to us at support@fidelpaws.com.If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photos of the damaged package and product. Our team will review and provide an appropriate solution.

Question 12

What is your return policy?

Accepted Answer

We have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.Please note that certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, sale items, and gift cards.

Question 13

How do I start a return?

Accepted Answer

To start a return, contact us at support@fidelpaws.com with your receipt or proof of purchase. Returns need to be sent to: 20 Haypress Rd Ste 313, Cranbury, NJ 08512, USA. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Question 14

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 15

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions

Thoughtfully Designed

Less Mess

Pet-Friendly

Everyday Convenience