Thank you for shopping with FidelPaws. This Payment Policy explains the payment methods we accept, how transactions are processed, and the measures we take to ensure a safe and secure checkout experience.

We are committed to providing our customers with a simple, reliable, and protected payment process when purchasing products from our store.

 

Accepted Payment Methods

FidelPaws accepts the following payment options:

• Major credit cards, including Visa, Mastercard, American Express, and Discover

• Debit cards supported by our payment processors

• Secure online payment options available during checkout

• Any additional payment methods displayed at checkout

All payments must be completed in full at the time your order is placed.

 

Secure Payment Processing

Your security is important to us. FidelPaws uses trusted payment processing providers and industry-standard security measures to help protect your personal and payment information.

• All transactions are processed through secure, encrypted payment systems.

• Your complete credit card information is never stored on our servers.

• Payment details are handled securely by trusted third-party payment providers.

We continuously work to maintain a safe and secure shopping environment for all customers.

 

Currency

All prices displayed on FidelPaws.com are shown in United States Dollars (USD) unless otherwise stated.

If you are using a payment method issued outside the United States, your financial institution may apply currency conversion rates or additional fees. FidelPaws is not responsible for any charges applied by your bank or card provider.

 

Payment Authorization

By placing an order with FidelPaws, you authorize us to charge your selected payment method for:

• The total product price

• Applicable sales taxes

• Shipping fees (if applicable)

• Any additional charges shown during checkout

Orders will only be processed after successful payment authorization has been completed.

 

Failed or Declined Payments

If your payment is declined, please check the following:

• Confirm that your payment information is entered correctly.

• Verify that your card has sufficient available funds.

• Ensure your billing information matches your payment provider's records.

• Contact your bank or payment provider if the issue continues.

FidelPaws is not responsible for payment declines caused by banking restrictions, incorrect payment details, or insufficient funds.

 

Sales Tax

Applicable sales taxes will be calculated automatically during checkout based on your shipping address and current U.S. tax regulations.

The final tax amount will be displayed before you complete your purchase.

 

Fraud Prevention

To protect our customers and maintain a secure shopping environment, FidelPaws reserves the right to review orders for suspicious or unusual activity.

We may:

• Request additional verification information when necessary.

• Delay or cancel orders suspected of fraudulent activity.

• Contact customers to confirm order details before processing.

If additional verification is required, our support team will reach out using the contact information provided with your order.

 

Refunds

Refunds are handled according to our Return & Refund Policy.

Approved refunds will be issued back to the original payment method used during purchase.

Please note that processing times may vary depending on your bank, credit card company, or payment provider.

 

Contact Information

If you have any questions regarding payments, transactions, or checkout assistance, please contact our support team:

Email: support@fidelpaws.com

Phone: +1 213-828-5310

Address:
20 Haypress Rd Ste 313
Cranbury, NJ 08512
USA

We aim to respond to all customer inquiries within 24–48 business hours.

 

Our Commitment

At FidelPaws, we are dedicated to providing a secure, transparent, and convenient shopping experience. Your trust matters to us, and we continuously work to ensure every transaction is processed safely and smoothly.